Privacy Policy

About Us

MaitoAI, LLC is a Delaware limited liability company. Our address is 1111b South Governors Ave STE 25502, Dover, DE 19904, United States. You can reach us at support@synthome.dev.

Information We Collect

Account Information

When you create an organization account, we collect names, email addresses, and authentication credentials for you and your team members. Authentication is handled through Clerk.

Billing Data

Stripe processes your payments. We receive subscription status, usage counts, and billing history. We do not store credit card numbers.

Usage Data

We track API calls, pipeline executions, and feature usage to calculate billing and improve the Service. This includes timestamps, model selections, and operation types.

Content You Process

When you run pipelines, we temporarily process your prompts, uploaded media, and configuration. Generated outputs are stored either on Synthome storage or your own S3-compatible CDN, depending on your configuration.

Provider API Keys

If you add API keys for providers like Replicate, Fal, ElevenLabs, or Hume, we store them encrypted and use them only to execute your pipelines.

Technical Data

We automatically collect IP addresses, browser information, and device data for security and debugging purposes.

How We Use Your Data

• Execute your AI media pipelines
• Calculate and process billing
• Provide customer support
• Secure accounts and prevent abuse
• Improve and debug the Service
• Send service-related communications

AI Model Providers

To generate media, we send your prompts and inputs to AI providers you select (Replicate, Fal, ElevenLabs, Hume, Google Cloud). Each provider has its own privacy practices. We configure providers to not train on your data where that option exists, but you should review their policies.

We do not use your content to train any models.

Data Sharing

We share data with:

• Service providers: Clerk (authentication), Stripe (payments), and infrastructure providers
• AI providers: The providers you configure for pipeline execution
• Legal requirements: When required by law or to protect rights and safety

We do not sell your data.

Data Storage

We process and store data in the United States. Account data is retained while your account is active and for a reasonable period after closure. Pipeline outputs stored on Synthome storage can be deleted by you at any time. Logs are retained for up to 180 days.

Security

We use encryption in transit and at rest, access controls, and secure credential storage. No system is perfectly secure, but we take reasonable measures to protect your data.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your data. Contact us at support@synthome.dev to make a request.

For business customers needing a Data Processing Agreement, contact us at the same address.

Cookies

We use essential cookies for authentication and site functionality. We may use analytics cookies to understand how the Service is used.

Children

The Service is not intended for anyone under 13. We do not knowingly collect data from children.

Changes

We may update this policy. Material changes will be communicated via email or through the Service before taking effect.

Contact

Questions? Email support@synthome.dev or write to MaitoAI, LLC, 1111b South Governors Ave STE 25502, Dover, DE 19904, United States.